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In case of any technical issue due to which the payment gets deducted from the payer’s account and does not show in our official ERP but the payment gateway service clearly mentions the confirmed settlement thereafter our account receives the payment. We manually submit the payment in our ERP. It should take 7-10 working days for the payment to be credited in K.J. Somaiya Hospital & Research Center’s account.
If double payment happens and the payment gateway service clearly mentions it, the K.J. Somaiya Hospital will refund the extra payment after the K.J. Somaiya Hospital accounts team receives payment which should take 7-10 working days for the back payment to reflect in your account from which payment was done.
In case of any bank issues which are out of the patient's control, the patient needs to inform the K. J. Somaiya Hospital administrative office at the earliest to avoid any discrepancies in the Services. The K. J. Somaiya Hospital will not be responsible for anything that is not informed to them in prior.
In all other cases, where there is a discrepancy in the bill payment paid, the patient has to directly contact the K. J. Somaiya Hospital and the K. J. Somaiya Hospital’s decision would be final.
Accounts Department, Somaiya Ayurvihar, Eastern Express Highway, Sion, Mumbai - 400 022
+91 22 5095 4700, +91 22 2406 8497
Any Disputes are subject to the laws of India & in the jurisdiction of Mumbai.
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Last updated: 22nd Feb, 2022