+91 22 6112 4800 / 5095 4700

Terms of Use

Welcome to somaiya-ayurvihar.org site / website. This site is owned, managed and operated by 'K.J. Somaiya Hospital & Research Center' If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern K.J. Somaiya Hospital & Research Center relationship with you in relation to this website. The term 'You' refers to the user or viewer of our website.

The use of this website or any other website associated with Somaiya has the is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither We nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms the part of these terms of use.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Online Payments

  • Online transaction charges are not part of the billing amount. The following transaction charges shall be applicable as per the mode of payment that you choose:
    Net Banking / Credit Cards / Debit Cards etc.
  • The bill payment made through Credit Card/Debit Card/Net Banking will normally reach our account after 1-2 days. It is the sole responsibility of the patients to ensure that the bill payment is made on time. We shall not be responsible for any unsettled bill payment due to any reason. We also shall not be responsible, if the payment is refused or declined by the credit/debit card supplier for any reason.
  • K.J. Somaiya Hospital & Research Center does not guarantee the availability of an online bill Payment System every time. We will not be responsible for fine exemption if the last day patient payment transition fails. We strongly advise that you submit the bill payment through Offline or Online Payment System before the discharge is near.

Refund / Cancellation Policy

Technical Issues:

In case of any technical issue due to which the payment gets deducted from the payer’s account and does not show in our official ERP but the payment gateway service clearly mentions the confirmed settlement thereafter our account receives the payment. We manually submit the payment in our ERP. It should take 7-10 working days for the payment to be credited in K.J. Somaiya Hospital & Research Center’s account.

Multiple Payments Case:

If double payment happens and the payment gateway service clearly mentions it, the K.J. Somaiya Hospital will refund the extra payment after the K.J. Somaiya Hospital accounts team receives payment which should take 7-10 working days for the back payment to reflect in your account from which payment was done.

Bank Issues in Payments:

In case of any bank issues which are out of the patient's control, the patient needs to inform the K. J. Somaiya Hospital administrative office at the earliest to avoid any discrepancies in the Services. The K. J. Somaiya Hospital will not be responsible for anything that is not informed to them in prior.

Other Payments Case:

In all other cases, where there is a discrepancy in the bill payment paid, the patient has to directly contact the K. J. Somaiya Hospital and the K. J. Somaiya Hospital’s decision would be final.

Contact Address

Accounts Department, Somaiya Ayurvihar, Eastern Express Highway, Sion, Mumbai - 400 022

+91 22 5095 4700, +91 22 2406 8497

Dispute and Jurisdiction

Any Disputes are subject to the laws of India & in the jurisdiction of Mumbai.

Copyright & Trademark

Company and its suppliers and licensors expressly reserve all intellectual property rights in all text, processes, programs, products, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of Company or any third party's intellectual property rights. All rights, including copyright, in this Site are owned by or licensed to the Company. Any use of this Site or its Contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of the Company. You may not modify, distribute or re-post anything on this Site for any purpose. Company’s names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of K.J. Somaiya Hospital & Research Center.


Last updated: 22nd Feb, 2022

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