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Frequently Asked Questions

A quick reference guide to all your commonly recurrent questions.



Quick FAQs


General FAQs


Are all the consultants available 24 hours?

Most of our consultants are full-time employees of the hospital; hence, outpatient services are available on all working days. We have senior consultants of repute visiting us with prior appointments. We have doctors in the positions of medical and surgical registrars, junior and senior registrars, and junior and senior residents, thus offering 24 hours coverage in areas such as Casualty, Wards, Intensive Care Units and Post Op recovery areas. Any complaints in the odd hours are first attended to by the resident doctors and, depending upon the case, the respective consultants are called in to attend to the patients.

How many attendant passes are issued?

To minimize crowding and noise in the patient care area, only one attendant pass is issued per patient. The pass has to be surrendered at the admission counter at the time of the discharge.

What is the procedure for discharge?

Your consultant will make an entry for discharge on your case sheet. After this, the resident doctors prepare the discharge card. Then the file is sent to the IP reception for clearance, after which the final bill is prepared, taking into account all the deposits. When the final bill is ready, payment has to be made at the admission counter. This procedure may take 2-3 hours.

Is outside food allowed into the hospital?

We provide food for the patient from the hospital kitchen. Attendants need to make their own arrangements or eat in the cafeteria.

Are children allowed to visit the hospital?

Children below 12 years are not allowed to visit the patient.

OPD FAQs


What is the procedure for receiving OPD based treatment?

The OPD timings of the hospital are from 9.00 am to 4.00 pm from Monday to Friday and from 9.00 am to 12.30 pm on Saturdays. All OPDs are closed on sundays and specific public holidays. Patients coming for OPD consultation have to report to the registration counter of the hospital. On their first ever visit their details are registered in the hospital software. They are issued a MR card bearing a unique MR number which will establish their unambiguous identity in the hospital database.

On all subsequent visits patients need to bring this MR card so that all records of that patient would be entered and linked against that MR number and can be retrieved at any time in future for reference.

After payment of appropriate charges the registration clerk will issue an OPD paper of the appropriate OPD (General surgery, General Medicine etc.), based on the complaints/symptoms narrated by the patient. The patient has to report to the appropriate OPD and will be further guided by the staff members in that OPD.

The charges referred above include only consultation fees and do not include cost of tests, medicines or procedures performed and these will be charged extra. In superspecialty wing, appointment is given by the concerned consultant and the patients is registered accordingly.

How do the OPD patients go about doing investigations (tests) and procedures ordered by Doctors?

If certain tests or procedures are advised by the doctor for OPD patients, the patient is required to make the relevant payment at the billing counter and report to the department where the test or the procedure is to be performed. Further guidance would given to the patient by the staff members at the department.

How do the OPD patients obtain medicines prescribed by the doctors?

The medicines prescribed by doctors can be purchased from the medical store located on the ground floor of the hospital building by making the requisite payment. The prescription of the doctor must be presented to the pharmacists in the medical store for purchasing the medicines. No medicines will be provided without a valid prescription.

What is the procedure for follow up of OPD patients and what are the charges for follow up visits?

The patient has to visit the hospital for follow up on the specified day as advised by the doctor. He is required to report to the OPD of the unit under which he is receiving treatment. No additional charges will have to be paid if the follow up visit is within 14 days of the first visit. Beyond 14 days the patient will be directed by the OPD staff to the billing counter for payment of appropriate charges. The patient should bring all his previous case papers and reports for follow up visits. If however the patient comes even within 14 days to a different OPD for a different ailment he will be considered as a new OPD patient and will be billed as mentioned above.

In Super specialty, follow-up visits are also charged.

Admissions FAQs


What are the various services and facilities offered by the Hospital?

K. J. Somaiya Hospital is a multispecialty tertiary care hospital and houses the complete range of medical and surgical specialties under one roof. It offers treatment to patients on OPD and IPD basis and ICU based treatment to critically ill patients. These medical services are assisted by a state of the art blood bank and efficient diagnostic facilities. For the convenience of patients the hospital also houses a medical store, a cafeteria and an ATM centre.

What is the process for indoor admission in the hospital?

When a patient visits the OPD or casualty department and if the doctor feels the need to admit the patient, the doctor will write appropriate instructions for the registration staff on the OPD or casualty case paper. The patient (or relatives) should then report to the registration counter for carrying out the admission procedure including choosing the room category and payment of necessary deposit. On completion of all the admission formalities, the patient will be guided to the respective ward / room. Patients who are advised elective surgical procedures requiring prior admission should report to the registration counter at the date and time as advised by the doctor and complete the admission formalities as mentioned above.

Can the room be retained, if the patient is shifted to the ICU?

If the ward room is retained while the patient is shifted to the ICU the room charges will have to be borne in addition to the ICU charge.

Are all the consultants available 24 hours?

Most consultants working in the hospital are full-time employees and hence are available on all working days during OPD hours. Senior consultants of repute in various specialties are also attached as visiting doctors and are available for consultations on specified days and times. There are doctors in the positions of junior and senior residents offering 24 hours medical care in areas such as Casualty, Wards, Intensive Care Units and post-operative recovery areas. Any complaints beyond working hours of consultants are first attended to by the resident doctors and, depending upon the case, the respective consultants are called in to attend to the patients.

What is the procedure for undergoing various tests and surgical and other procedures if required by the admitted patients?

If certain tests or surgical or other procedures are advised by the doctor the patient is required to make the relevant payment at the billing counter. Further instructions and assistance will be provided to the patient by the hospital staff.

How do the IPD patients obtain medicines prescribed by the doctors?

In the general hospital, the medicines prescribed by doctors can be purchased from the medical store located on the ground floor of the hospital building by making the requisite payment. The prescription of the doctor must be presented to the staff working in the medical store for purchasing the medicines.

In superspecialty the medicines are provided at the bedside to the patients.

Is food from home or outside, allowed for the patient?

Food for the patient is provided by the hospital kitchen. The hospital recommends that patients are not given any food from outside.

In superspecialty, there is an additional charge for food.

Does the hospital have an ambulance service?

The hospital does have an ambulance service information about which can be obtained from the security officers on duty at the hospital entrance.

What is the procedure for discharge?

Once the treating doctor advises that the patient can be discharged from the hospital the discharge procedure can be completed by the patient/relatives with the help of the sister in-charge of the ward in which the patient is admitted.The patient is required to clear all payment dues if any and return the visitor and attendant passes at the time of discharge. On discharge a discharge summary and all investigation reports are handed over to the patient.

How do the patients follow up with the doctor after discharge?

After discharge the patient has to follow up with the same unit (under which the patient was admitted) in the OPD on specified days.Appropriate instructions in this regard will be give to the patient by the hospital staff during discharge.

What is Day Care Surgery?

Day care surgery is a procedure where the patient is admitted in the morning and after the surgery the patient is discharged by evening.

What is the deposit for booking the operation?

70% of your total estimate has to be deposited as OT clearance.

Does reservation deposit confirms my bed of choice?

In Superspecialty most of the tums the preference of patients is considered and provisions are made. If the required category is not availabl we try to accommodate them in the beds available.

After booking for operation, can I make cancellation?

Yes, but cancellation charges are applied.

Do we need to pay any advance at the time of admission?

Yes, patients are required to pay a deposit as per the category of the bed at the time of admission. In case of a surgery or a procedure, the total estimated amount has to be deposited with the hospital before the surgery.

What are the rules for transferring patients to a higher category?

Transfer to a higher category is based on the availability of beds. The rates of the higher category transferred to will be applicable from the date of the admission. In the case of packages, for transfer to a higher category the total difference in the package charge has to be paid before the transfer.

Can we buy medicines or consumables from outside?

All the medicines and consumables are provided by the hospital pharmacy only.

How do I get a discharge summary?

Your summary report or discharge card will be given to you by the nursing staff at the time of the discharge. In case there is a delay in the preparation of a discharge card, it will be mailed or posted to you within a week of the discharge.

Do you have telephone facilities for the patients?

Yes, telephone connections are provided in all the wards and rooms to facilitate communication.

Billing FAQs


What are the various modes of payment for hospital services?

Payment can be made in cash (upto Rs. 2 lakhs but should provide PANCARD NUMBER), by demand draft, by internet banking and by credit and debit cards. The billing and registration counters are open for 24hrs on all days including sundays and holidays.

What is the procedure for a refund?

The following documents are required for a refund:

  • i. Final bill (original)
  • ii. Receipts of all payments
  • iii. Check-out slip

What is the system of billing?

Billing is done on a 24-hour basis.

How does the patient take benefit of his medical insurance policy while taking treatment at the hospital?

Medical Insurance and cashless medical insurance facilities are available in Superspecialty wing

Need assistance?

Call us at +91 22 6149 4700

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